Refund Policy

Fees are non-refundable, except where we, acting reasonably, determine that you have a genuine reason for a refund.

• Examples of a genuine reason include a material service failure that we were unable to fix within a reasonable time, or a duplicate or erroneous charge.
• Any approved refund is calculated pro rata for the unused portion of your current billing period only, not for prior periods, and not as a full refund regardless of how much of the period has passed.
• We do not offer refunds for change of mind, partial use of a plan, forgetting to cancel before renewal, unused features or usage limits, a restriction or limitation imposed by Meta/Instagram or another third-party platform, or an account suspended or terminated for breach of these Terms.
• Where a free trial does not require a card, there is nothing to refund for a trial you did not convert. Where a trial or promotion converts into a paid plan, the charge is subject to this section like any other.
• To request a refund, email support@knit.bio with your account details and the reason. We aim to respond within a reasonable time.
• Filing a chargeback or payment dispute with your bank or card network without first contacting us may be treated as a breach of these Terms and can lead to suspension of your account while we investigate.
• This section does not limit any refund or cancellation right you have under a mandatory consumer-protection law that cannot be excluded by contract.